Terms of website

1. Definitions

  • “The Company” – means Puriti Solutions Ltd.
  • “Cleaner” – means the person carrying out cleaning services on behalf of the Company.
  • “Client” – means the person, firm, or corporate body, together with any subsidiary or associated company, to whom the cleaning services are supplied by the Company.
  • “Service” – means the cleaning services carried out on behalf of the Company.
  • “Cleaning Visit” – means the visit to the Client’s service address by the Cleaner to carry out the Service.

2. Contract

  1. These Terms and Conditions represent a contract between Puriti Solutions Ltd and the Client.
  2. The Client agrees that any use of the Company’s services, including placing an order for services via telephone, email, or website forms, shall constitute the Client’s acceptance of these Terms and Conditions.
  3. Unless otherwise agreed in writing, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
  4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
  5. The Company operates a minimum charge of 2 hours per Cleaning Visit.

3. Payment

  1. All work carried out by the Company at the Client’s request, whether experimental or otherwise, will be charged accordingly. Any work undertaken by the Company on behalf of the Client is carried out on the basis that the Client has fully approved such work, whether or not the Company has received an official order, providing there is evidence of written or verbal confirmation to proceed (including email or other correspondence between the parties).
  2. Payments of fees rendered by invoice are due within the dates stated on the invoice via the Company’s appointed bank.
  3. Interest may be applied to any overdue accounts at a rate of 8.5%. If payment is not received, the Company reserves the right to withhold services, documents, and information, and to cease work on the Client’s account.
  4. Any expenses incurred while working on behalf of the Client will be charged, with appropriate records available for inspection. These may include meeting rooms, internal printing, courier charges, and international (but not national) telephone calls.
  5. Consistent late payment will incur a 50% pre-payment for all future work.
  6. We have a statutory right to interest and compensation for debt recovery costs under late payment legislation if payments are not made according to agreed credit terms.
  7. All prices are in Pounds Sterling and are exclusive of VAT and other duties.
  8. We shall invoice monthly or at the end of a project, depending on agreed terms.
  9. All accounts are payable no later than 7 days from the date of invoice unless otherwise agreed by the Company in writing.
  10. After the 7-day payment period, all further work for the Client will cease.
  11. All quotations are valid for 30 days. After this period, we reserve the right to revise the quotation.
  12. We provide services on a one-off and retainer basis.
  13. Any additional work not covered in the original brief will be quoted separately and added to the original invoice. One month’s notice is required to discontinue services.
  14. All cleaning service prices are reviewed annually and adjusted in line with inflation, minimum wage increases, or other reasonable circumstances.

4. Equipment

  1. Cleaning materials are provided by the Company. If the Client requires the Cleaner to use their equipment, it must be safe, in working order, and not require special skills to operate.
  2. If the Client’s equipment is complicated to operate, the Client must provide clear instructions.
  3. The Company cannot accept liability for any damage to equipment provided by the Client or for unsatisfactory results when using such equipment.

5. Checklists

  1. The Company will provide a checklist on request or follow a list of priorities provided by the Client. The Cleaner will work through the list within the allotted time.

6. Refunds

  1. No refunds will be given once a service has been carried out. If the Client is dissatisfied, they must notify the Company within 24 hours, and the issue will be rectified.
  2. Refunds are issued if the Client cancels a cleaning visit with at least 72 hours’ notice, and payment has already been received.
  3. Refunds are also issued if a Cleaner does not attend a scheduled visit, and payment has been received.

7. Cancellation

  1. The Client agrees to pay the full price of a cleaning visit if:
    • The Client cancels or changes the date/time with less than 24 hours’ notice;
    • The Cleaner is unable to access the property due to issues with the Client’s keys;
    • The Cleaner is unable to carry out the work due to lack of access.
  2. The Company requires 48 hours’ notice for any changes to a cleaning schedule.
  3. Cleaning visits will be charged as usual if not cancelled 24 hours before a Bank Holiday appointment.

8. Termination

  1. The Client may terminate the contract by giving 30 days’ written notice after the initial 12-month contract period.
  2. If the Client terminates within the initial 12 months, they must pay the balance for the remainder of the contract.
  3. A cancellation fee equivalent to 30 days’ service will apply if no notice is given or less than 30 days’ notice is provided.

9. Claims

  1. The Company’s public liability insurance covers damages up to £1,000,000.
  2. Claims must be made within 24 hours, and the Company may require access to rectify any issues.
  3. Identical replacement for damaged items will be attempted but is not guaranteed.
  4. The Company cannot be held responsible for damages due to faulty installation or wear and tear of items.
  5. Key replacement or locksmith fees will be covered by the Company, with a £30 limit per location.

10. Complaints

  1. All complaints are taken seriously. Clients should contact the Company as soon as possible if they are unhappy with any aspect of the service.
  2. For ongoing services, issues should be reported immediately to allow the Company to address them.

11. Liability

  1. The Company is not liable for delays caused by unforeseen circumstances (e.g., transport issues).
  2. The Company is not liable for incomplete jobs due to a lack of water, electricity, or third-party interference.

12. Supplementary Terms

  1. A £15 fee applies for key collection from a third-party address, with an additional £5 for key returns.
  2. The Company reserves the right to amend prices if the Client’s requirements change.
  3. Cleaning times are estimates, and the time required may vary.
  4. Prices may vary according to property condition and size.

13. Our Guarantee

  1. If the Client is unsatisfied with any area cleaned, the Company will re-clean the area at no additional cost. This guarantee is void if the property’s condition has worsened since the original clean.